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Salesforce Cuts 4,000 Customer Service Jobs as AI Replaces Roles

Name: Salesforce Cuts 4,000 Customer Service Jobs as AI Replaces Roles
Uploaded: 2025-09-03T16:45:00-07:00
Channel: NBC Palm Springs
Description: Salesforce CEO Marc Benioff says AI has reduced the need for thousands of customer support jobs, cutting headcount from 9,000 to 5,000 while maintaining service

By: NBC Palm Springs

September 3, 2025

Salesforce job cuts AIMarc Benioff Salesforce layoffsSalesforce customer service automationAI replaces jobs SalesforceSalesforce workforce 2025San Francisco tech layoffs

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Salesforce Cuts 4,000 Customer Service Jobs as AI Replaces Roles