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AI Transforming Call Centers With Smarter Service

Name: AI Transforming Call Centers With Smarter Service
Uploaded: 2025-09-18T19:47
Channel: NBC Palm Springs
Description: AI is reshaping call centers by giving agents customer details before calls, cutting down on menus and speeding up service. Supporters say it boosts satisfaction and frees agents for complex issues, while critics worry about job losses and less personal interactions.

By: NBC Palm Springs

September 18, 2025

AIcall centerscustomer serviceautomationefficiencyjobs

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