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The customer is always right, or are they?

Name: The customer is always right, or are they?
Uploaded: 2025-11-20T19:30
Channel: NBC Palm Springs
Description: The old saying “the customer is always right” is increasingly seen as outdated and harmful. Prioritizing unreasonable customers leads to burnout and low morale, while supporting employees leads to better service overall. Businesses thrive when they stand behind their workers instead of rewarding bad behavior.

By: NBC Palm Springs

November 20, 2025

customer serviceretailburnoutemployee supportabusive customersworkplace moralebusiness cultureStudy Findscustomer behaviorsmall business

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